1. Definitions

When we say "Bigdates," "we," or "us," we are referring to Bigdates AI Softwares Pvt. Ltd., the parent company of the Bigdates platform. Bigdates provides users with tools to help them create and manage client galleries through its website, desktop application, client applications, hosting services, and other tools (the "Services").

"Users" refers to individuals who visit our site or use our Services. "Clients" refers to those who interact with our Users' websites or applications.

2. What Information Do We Collect?

Account Information: We collect your email address, phone number, business name, and business website to create your account. We may also collect client information you provide, such as their email addresses and names. For Clients using store functionality, we collect information provided during checkout.

Log Data: Our servers automatically record information when you access our website, including IP address, device/browser info, access time, and error logs.

Usage Data: We collect data on how you use our Services, such as gallery creation time and communication timestamps.

Third-Party Services: We may collect information from services you integrate (e.g., Lightroom), based on your permissions with those platforms.

Additional Information: We collect information when you contact us through support or social media, or via third-party services.

Personal Information: When using our Services, you may need to provide personally identifiable information (PII). For example, for AI photo delivery, event participants must submit their email, phone number, and a selfie. The selfie enables AI identification to collect relevant photos and deliver them via a personalized link.

Note: The selfie is not stored. PII is not used for other purposes unless it's a sponsored event, in which case we obtain consent before using it for marketing.

3. How Do We Collect Your Information?

Information You Provide: We collect information you submit when signing up, including profile and client data. For Clients, this may include billing/shipping info. For guests, this includes email, phone number, and selfie.

Automatic Collection: We collect activity data through cookies and similar technologies, including IP address, browser/device info, and site interaction timestamps. Refer to our Cookie Policy for more.

Third-Party Sources: We may gather limited data from payment processors, ad services, and other platforms, including device/location info and prior visit data.

4. How Do We Use the Information We Collect?

To Provide Services: We use the information to enable you to create galleries, deliver photos, communicate with Clients, and process orders. Data may be shared with third-party providers as needed for functionality.

To Improve Services: Data helps us analyze performance and improve features.

To Verify Identity: We use information to confirm your identity in support and security cases.

For Personalization & Marketing: We may use data for advertising, sales campaigns, and referral programs. You may opt out of targeted ads via third-party ad networks.

For Communication: We send transactional, technical, and promotional emails. You can manage preferences via your account or contact us directly.

For Support: We use your data to help resolve your queries and support needs.

To Fulfill Legal Obligations: We may use your data to respond to legal requests or comply with regulations.

5. How Do We Share Your Information?

With Third-Party Providers: We share your data with partners like hosting providers, payment gateways, and communication services, only as needed to deliver our Services.

On Your Instruction: We disclose information only when requested by you and permitted by law.

Business Changes: In events like mergers or acquisitions, data may be transferred under confidentiality agreements.

Legal Compliance: We may disclose information to comply with legal obligations or protect rights and safety.

Marketing: We may share data with platforms like Facebook/Instagram to deliver relevant ads. We do not use your content for this.

6. How Do We Protect Your Information?

Data Security: We follow industry best practices, including technical safeguards (like firewalls) and administrative controls, to protect your personal data from loss, misuse, and unauthorized access. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information while your account is active or as needed to provide Services. We may also retain data for legal, dispute resolution, and business purposes. After account deactivation or subscription cancellation, we may retain your data for a reasonable time. You can request account deletion via your dashboard or by emailing info@bigdates.ai. Anonymous data may be retained for analytics.

8. International Data Transfers

Your personal data may be stored or processed in countries outside your own. We ensure that any such transfers comply with data protection laws and provide adequate safeguards.

9. Your Rights

You have the right to access, correct, delete, or restrict use of your personal data. Most updates can be made in your dashboard. If you need assistance, contact us at info@bigdates.ai. We may require proof of identity before processing requests.

If you do not provide necessary data, we may be unable to offer our Services.

If you are a Client of one of our Users, please contact the respective User to exercise your rights—we process your data on their behalf.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at info@bigdates.ai.